AT&T is apologizing to customers in New Jersey and beyond after the outage last week that crippled its network.


An Inconvenient Day

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Last Thursday morning, AT&T's network went down Thursday morning.

It was a serious headache for more than 74,000 customers who couldn't make calls, send text messages, or access the internet.

Even certain T-Mobile and Verizon users reported being affected by AT&T's outage.

What Happened?

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The AT&T outage reportedly related to an issue about how calls are transferred between networks.

In a statement, AT&T CEO John Stankey explained, "Our initial review of the cause of Thursday’s outage indicates it was due to the application and execution of an incorrect process used while working to expand our network."

Spot Me a $5

AT&T has reportedly issued a $5 refund to the account of customers inconvenienced by last Thursday's outage, according to That's reportedly "the average cost of a full day of service", says AT&T.

There are some exclusions to the credit, though, as it won't apply to AT&T Business, AT&T Prepaid or Cricket.

Hope for the Future


While all service had been restored by mid-afternoon on Thursday, reports, Stankey couldn't promise customers a disruption in couldn't happen again, writing, “This is not our first network outage, and it won’t be our last – unfortunately, it’s the reality of our business. "What matters most is how we react, adapt, and improve to deliver the service our customers need and expect.”

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Furthermore, AT&T assured users, "We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.”

If you have not received your credit or you’re still experiencing issues, AT&T requests that you send messages directly to customer service.

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